Pros and Cons of AI in Customer Service New Data + Expert Insights That is because AI can automatically recognize customer intentions and route inquiries to the most appropriate resources or provide instant solutions. Let’s explore seven innovative examples that highlight the role of AI and automation in enhancing customer support. In fact, 83% of …
AI customer service for higher customer engagement Read More »
ChatGPT-5 and GPT-5 rumors: Expected release date, all we know so far In comparison, GPT-4 has been trained with a broader set of data, which still dates back to September 2021. OpenAI noted subtle differences between GPT-4 and GPT-3.5 in casual conversations. GPT-4 also emerged more proficient in a multitude of tests, including Unform Bar Exam, …
ChatGPT 5 release date: what we know about OpenAIs next chatbot Read More »
Conversational Interfaces: The Future of UI +6 Use Cases This principle often involves natural language processing to ensure the UI understands and mimics human-like conversation. In the near-future, though, voice assistants represent less of an opportunity for B2C communications. Ironically, without a graphic user interface, voice assistants do not meet the principles of conversational design …
Conversational UI Best Tips and Tricks for Seamless User Experiences Read More »
Customer Service Automation: Your Complete Guide in 2024 The functionality of a desktop, mobile, or web application is what attracts users in the first place, which is why comprehensive functional testing is a must. Modern automation software testing tools provide full coverage and help spot every defect, and it’s a typical component of any TAaS …
Exploring Automation-as-a-Service: What It Is and How It Can Benefit Your Business Read More »